Customer Success Associate

6 days ago

Apply Now

Receive Emails with Similar Jobs

Libra Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Description

• We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. • Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. • Candidates must be able to work the 9:30am – 6:00pm PST shift. • This position can be worked remotely from a quiet home office. • Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications. • Provide excellent customer support through effective online chat communications. • Accurately document and present information regarding our products and services during phone calls resulting in on-boarding of new customers. • Meet customer service goals and key performance call center metrics while working accurately and efficiently. • Communicate clearly and show empathy when listening to customers and addressing their concerns.

Requirements

• High School degree or equivalent; some college preferred. • 1-2 years of experience in a high-volume call center environment. • 1-2 years of relevant sales experience. • Computer proficiency with minimum typing of 35wpm. • Must be able to handle a high call volume while maintaining high performance goals. • Experience using online chat in a high-volume call center. • Ability to work in a team environment, follow call scripts and procedures, adapt to change, and balance multiple priorities. • Excellent interpersonal, verbal, and written communication skills required. • Bilingual in Spanish is a plus. • Must be available to work the 9:30am – 6:00pm PST shift.

Benefits

• Oasis offers competitive compensation and benefits that include medical, dental and vision plans. • 401(k). • Flexible spending account. • Paid time off.