Customer Success Manager

March 15

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EventsAir

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EventsAir is a leading event management platform that specializes in providing comprehensive solutions for organizing and executing successful in-person, virtual, and hybrid events. With over 30 years of experience and a track record of powering over 350,000 events worldwide, EventsAir offers tools for every aspect of event planning, from pre-event logistics to post-event analysis. The platform features capabilities like event registration, attendee engagement, analytics and reporting, and seamless integrations, making it a preferred choice for professional conference organizers, associations, government agencies, and educational institutions seeking to create memorable and impactful events.

Meetings Technology • Conference Management • Property Management Solutions • Event Management • Software as a Service

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2022-03

📋 Description

• Serve as primary point of contact for customers after sales cycle. • Ensure a smooth onboarding experience and long-term success with our platform. • Develop deep relationships with customers to understand their event management needs. • Manage multiple customers simultaneously while providing strategic guidance and hands-on support. • Effectively coordinate, manage, and document multiple customer onboarding and training projects. • Devise and deliver customized plans for customer event projects from platform configuration to event delivery. • Prepare tailored training programs for each customer using our Online Learning Management Platform and personalized coaching sessions. • Conduct engaging online training sessions to ensure customer success. • Maintain documentation on customer needs and usage of the platform to support internal teams. • Conduct regular check-ins with customers to drive product adoption and understanding of new features. • Foster long-term relationships as a trusted advisor.

🎯 Requirements

• Minimum of 4 years’ experience in a Customer Success role within the Events industry or Software as a Service (SaaS). • Highly organized with exceptional communication skills. • Eager to learn and become a product expert on the EventsAir platform. • Professional, confident, calm, and customer-focused with a positive attitude. • Ability to work autonomously while managing multiple customer engagements. • Strong sense of urgency and ability to manage customer expectations effectively. • Proactive and self-motivated with a passion for owning projects and delivering results.

🏖️ Benefits

• Fantastic flexibility. • We offer hybrid working to all employees regardless of role or level! • We don’t like burn out. • We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends. • Be a champion. • We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes. • Grow through mobility! • Apply for side steps, up steps and secondments through different teams when role needs arise internally! • Learn and develop. • Use your personal L&D budget towards a course, a conference or something to upskill yourself in your current role. • Work from almost anywhere. • Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year! • Enjoy parenting! • Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. • Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through. • Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice. • Recognize and be rewarded. • Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business. • 401K- Participate in the 401k program which we have recently set up for our US employees. • Health Insurance- covered by us!