Customer Success Manager

7 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Meetings Technology • Conference Management • Property Management Solutions • Event Management • Software as a Service

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2022-03

Description

• Responsible for customers’ experience from onboarding to platform training. • First touchpoint in the customers journey after sales cycle. • Manage diverse customers from Professional Conference Organizers to Government Departments. • Coordinate, manage, and document customer onboarding and training projects. • Prepare tailored training plans based on customer needs. • Collaborate with stakeholders to coordinate service delivery. • Maintain check-ins with customers to maximize product adoption. • Teach customers how to access the support team.

Requirements

• 2-5 years' experience in a customer success position, ideally within SaaS or Technology Platforms. • Be located in the USA on PST, CST, or MST time zones. • Highly organized with exceptional communication skills. • Confident, professional, calm, and positive. • Ability to problem solve and prioritize in fast-paced environments. • Independent problem-solving abilities. • Ability to work autonomously. • Quality and timeline accountability for projects. • Driving sense of urgency and managing customer expectations. • Initiative to own projects and tasks.

Benefits

• Fantastic flexibility. • 3 extra days of annual leave during Christmas. • Champion and promote important causes. • Apply for internal development opportunities. • Personal annual L&D budget. • Work from almost anywhere for 2 weeks a year. • Extra maternity and paternity leave. • Employee Assistance Program for support. • Recognition program for valuable work. • Participate in 401k offerings.