Customer Success Manager - Enterprise

March 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Amper Technologies

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Amper enables manufacturers to always meet production targets and level-up operations using real-time visibility. With our powerful machine monitoring and analytics tools, teams can easily identify the root causes of issues and systematically unlock hidden capacity and production losses. Born on the shop floor, Amper is simple to use and takes only minutes to deploy on any kind of machine. We empower entire manufacturing teams - from operators to plant managers - with actionable data and intuitive software. Amper's vision is to create a FactoryOS to unleash the potential of every manufacturer and create world-class operations.

IIoT • Data Analytics • Hardware

11 - 50 employees

📋 Description

• Amper is on a mission to empower manufacturers with real-time visibility and control of their operations. • We are looking for an experienced Customer Success Manager - Enterprise to play a critical role in helping our customers realize the full value of Amper. • As a Customer Success Manager - Enterprise at Amper, you will be the key point of contact for our largest and most strategic customers. • You’ll develop trusted relationships with both executive stakeholders and tactical teams. • This role is critical to Amper's growth, as you’ll own key metrics such as churn and gross retention rate (GRR). • This is a remote-friendly role with the option to work from our Chicago or San Francisco offices. • Partner with Sales to ensure a seamless handoff and execute multi-site expansion strategies.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with at least 2-3 years working with enterprise or large strategic customers. • Experience working with manufacturers or in industrial technology. • Proven ability to develop and maintain executive relationships while also engaging tactically at the shop-floor level. • Strong analytical skills to interpret customer data, identify trends, and drive actionable insights. • Excellent communication, presentation, and relationship management skills. • Highly organized and capable of managing multiple priorities simultaneously. • Customer-first mentality with a relentless focus on driving outcomes and value for customers. • Collaborative and resourceful problem solver who thrives in a fast-paced, high-growth environment. • Passion for operational excellence and continuous improvement.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • Unlimited paid time off • Early-stage stock option equity