Manager, Strategic Customer Success (West)

August 23

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Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Manage and support a team of experienced CSMs • Responsible for a book of business representing our highest-value customer cohort • Build and execute a world-class strategic customer success program • Utilize a exceptional proactive CSM motion to drive revenue and retention attainment and portfolio growth, NDR • Collaborate with Sales, Product, and Professional Service Teams to ensure an exceptional customer journey • Develop deep relationships with top customer portfolios including facilitating and hosting client summits, events, and dinners

Requirements

• Minimum of 3 years of management experience in a high-growth software SaaS organization • 8+ years of combined experience in sales, customer success, or renewal sales, with a preference for experience in the strategic customer success segment • Possess deep knowledge of go-to-market strategies and strong process management skills • Personable and enthusiastic about coaching and developing employees internally while fostering strong client relationships externally • Committed to continuous learning and adept at receiving and implementing feedback • Strong entrepreneurial mindset, self-motivated to work independently within tight timelines to achieve ambitious goals • Exceptionally detail-oriented and organized • Experience in recruiting, developing, and managing teams