The CCS Companies
First & Third Party Debt Collection • Subrogation Outsourcing • Insurance Processing Expertise • Automated Voice Messaging • Call Center Outsourcing
501 - 1000
Customer Success Manager
Yesterday
The CCS Companies
First & Third Party Debt Collection • Subrogation Outsourcing • Insurance Processing Expertise • Automated Voice Messaging • Call Center Outsourcing
501 - 1000
Description
• The Customer Success Manager will be responsible for ensuring customers achieve desired outcomes using ComplexCare Solutions products and services. • Execute a comprehensive strategic account plan driving adoption and outcomes to renewals and expansion. • Build and foster senior-level relationships with customers' leadership to solidify partnerships. • Maintain in-depth product knowledge of ComplexCare Solutions products and services.
Requirements
• Minimum of 5 years of overall experience, 3 years of customer relationship/account management experience, preferably in healthcare industry. • Ability to communicate with clients effectively regarding all aspects of product, service delivery, and related information. • Demonstrated experience of successfully managing customers, including renewal and expansion opportunities. • Aptitude to understand healthcare industry and IT solutions based on analytics. • Problem solving skills and strong communication and interpersonal skills. • A high level of accuracy and attention to detail is required. • Demonstrated ability to capture, understand, manage, and resolve questions and issues. • Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues.
Benefits
• Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs. • Inovalon invests in associates to stay healthy, save for long-term financial goals, and manage work and personal commitments.
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