Customer Success Manager

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Trella Health

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Health Care • Data Analytics • Big Data • Operational Efficiencies • Home Health

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Description

• At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. • We are looking for a Customer Success Manager to support our customers using our market intelligence and CRM solutions within the Provider Markets. • Our Customer Success Managers play a critical role supporting new and existing customers throughout their customer journey. • You will build strategic relationships with our customers’ champions to help drive understanding of our solutions and the value it brings to their business. • Our ideal candidate is someone who has demonstrated success working within healthcare and preferably for high-growth SaaS companies and is passionate about the customer experience.

Requirements

• Minimum of 3 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment • Experience within the healthcare tech industry is highly preferred: • Familiarity with Post-Acute Provider (Home Health, Hospice, SNF) • Experience with healthcare claims data analysis • Exposure to data integrations, claims and EHR • Passion for value-based care and health care policy • Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal • Must be tech-savvy to be able to understand technical concepts around our product and our customer’s requirements • Passion and empathy to understand your customers and deliver to their needs • Demonstrated success that shows your ability to be assertive and a customer focused problem solver • Strong creative, strategic, analytical, organizational, and relationship skills • Strong verbal and written communication skills • Ability to effectively manage customer relationships at various levels to foster trusting partnerships and navigate conflict if needed • Proficiency in Client Success and Sales software to manage relationships and price, quote, and book orders • Willingness to work with customers on-site and travel up to 10%

Benefits

• Health, Dental, Vision & Voluntary Benefits • Competitive Salary & Bonus Plans • 401k Retirement Savings • Unlimited PTO & 10 Paid Holidays • Flexible Work Hours • Equity Shares • Paid Leave Programs • Marketplace for discounted retail and entertainment