Trella Health
Trella Health is a healthcare data analytics company that provides services to over 30,000 users nationwide, including top home health agencies, hospice providers, and skilled nursing facilities. Their platform integrates market data with a CRM solution to offer insights that improve sales execution and performance visibility in the post-acute care industry. By leveraging EHR and API integrations, Trella Health enables real-time referral tracking and helps healthcare organizations optimize their growth strategies. Their solutions include market insights, customer relationship management, and strategic consulting services, specifically designed for home health, hospice, skilled nursing, and other healthcare markets.
Health Care • Data Analytics • Big Data • Operational Efficiencies • Home Health
Customer Success Manager
February 14
🐊 Florida – Remote
🌲 North Carolina – Remote
+4 more states
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
Trella Health
Trella Health is a healthcare data analytics company that provides services to over 30,000 users nationwide, including top home health agencies, hospice providers, and skilled nursing facilities. Their platform integrates market data with a CRM solution to offer insights that improve sales execution and performance visibility in the post-acute care industry. By leveraging EHR and API integrations, Trella Health enables real-time referral tracking and helps healthcare organizations optimize their growth strategies. Their solutions include market insights, customer relationship management, and strategic consulting services, specifically designed for home health, hospice, skilled nursing, and other healthcare markets.
Health Care • Data Analytics • Big Data • Operational Efficiencies • Home Health
📋 Description
• Trella Health seeks a Customer Success Manager to join our Supplier Division. • Own a portfolio of accounts to drive retention, expansion, and net revenue retention goals. • Build strategic relationships with stakeholders to maximize product adoption and value realization. • Analyze customer feedback to inform product and service improvements. • Serve as the “voice of the customer” and collaborate with product leaders. • Travel up to 10% for on-site customer engagements.
🎯 Requirements
• 3+ years in Customer Success or Account Management (B2B SaaS preferred). • Experience in the Healthcare tech industry: HME, Infusion, Post-Acute Care, claims data, EHR integrations. • Tech-savvy with ability to articulate technical concepts to non-technical audiences. • Proven track record in managing customer lifecycles (onboarding to renewal). • Strong problem-solving, communication, and relationship-building skills. • Proficiency in CRM tools (e.g., Salesforce) and CPQ software. • Proactively curious; always looking to learn. • Passion for healthcare innovation and value-based care. • Assertive, empathetic, and committed to delivering customer-centric solutions.
🏖️ Benefits
• Health, Dental, Vision & Voluntary Benefits • Competitive Salary & Bonus Plans • 401k Retirement Savings • Unlimited PTO & 10 Paid Holidays • Flexible Work Hours • Equity Shares • Paid Leave Programs • Marketplace for discounted retail and entertainment
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🇺🇸 United States – Remote
💵 $134k - $158k / year
💰 $40M Series B on 2022-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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