Healthcare Customer Success Manager

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Q-Centrix

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Enterprise Clinical Data Management • Oncology data • Cardiology data • Infection prevention data • Research data

1001 - 5000

Description

• We’re super into the work we do and the community we’ve built and think you might be, too. • Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. • The Partner Success Advisor (PSA) will work closely with our hospital and health system partners to demonstrate the company’s broad value proposition while managing accounts in a typical account management capacity. • The ideal Partner Success Advisor candidate is an individual who can balance value-added and day-to-day management of accounts with commercial interactions.

Requirements

• Bachelor’s degree and/or technical degree in business or related field. • Ability to simultaneously manage multiple projects and partners. • Exhibit our core behaviors and beliefs of learning, innovating, collaborating, improving, and accountability while demonstrating empathy and humility daily. • Ability to quickly establish consultative capabilities with partners through trust and leadership. • Demonstrated ability to work directly with clients and convey expertise and confidence. • Exceptional verbal and written communication skills, as well as interpersonal and relationship-building capabilities. • Demonstrated ability to work in a collaborative and matrixed team environment. • Ability to work independently and manage multiple tasks and projects; a self-motivated and results-driven professional. • At least five years of experience in clinical quality.

Benefits

• Remote/hybrid flexibility (depending on location) and a generous time off program with additional paid time for volunteering. • Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. • 401(k) retirement plan with a company match. • Opportunities for professional development.