Customer Success Manager

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Stride, Inc.

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education • curriculum development • virtual school • online education • online school

5001 - 10000

Description

• Support ongoing account needs for Stride Tutoring program • Ensure accounts have all their needs met • Function as a key point of contact for critical account planning • Offer superior customer experience and address ongoing training and support needs • Coordinate resources for seamless service delivery • Provide regular updates on the progress of support and services • Develop understanding of customer needs and account requirements • Responsible for meeting growth and retention metrics • Monitor program outcomes and provide consultative recommendations • Collaborate closely with cross-functional teams to ensure customer satisfaction • Escalate technical issues as needed

Requirements

• Five (5) to Seven (7) years of related experience OR Equivalent combination of education and experience • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.) ; Web proficiency • Ability to interact with a diverse customer base • Knowledge of the K-12 education industry • Familiarity with education technology and online learning solutions • Strong interpersonal, communication and presentation skills • Team-oriented with an ability to work effectively across the organization to solve complex issues • Ability to work autonomously and to demonstrate strong time management and organization skills • Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience • Ability to exercise and develop negotiation skills to renew and grow existing business • Ability to respond appropriately to feedback, mentoring and coaching • Ability to travel up to 15% of the time • Ability to pass required background check

Benefits

• Health benefits • Retirement contributions • Paid time off