Customer Success Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

Bamboo Health

WebsiteLinkedInAll Job Openings

Prescription Drug Monitoring Program Solutions • Care Coordination • Behavioral Health Capacity & Referral • Transitional Care

501 - 1000

Description

• Manage key stakeholder relationships, optimize product adoption and engagement, and ensure retention across the customer portfolio. • Own the health and success of your customers to ensure contract renewal and expansion • Proactively engage your customers through regular check-ins and business reviews to demonstrate value and identify opportunities for growth and advocacy • Analyze trends in engagement and outcomes data to inform customer account plans, forecast retention and churn, and identify segment or market trends • Collaborate with Product, Engineering, and Strategy teams to synthesize customer feedback and drive product development • Partner with Sales to ensure renewal and expansion opportunities are planned and actioned efficiently • Contribute to the scalability of the Customer Success team through documentation and process optimization

Requirements

• 5 years+ experience as a Customer Success Manager at a B2B SaaS company • Deep healthcare knowledge, ideally in value-based care and risk-based payment models • Demonstrated success meeting the demands of complex accounts and building executive relationships • Strong project management and organizational skills • Ability to prioritize and manage multiple accounts simultaneously with outstanding attention to detail • Clear and effective communication skills • Ability to bridge technical, clinical, operational, and/or business stakeholders • High degree of critical thinking and analytical ability to interpret and translate data into customer value • Dependable and able to work independently • A high level of judgment, analytical ability and creativity in investigating problems that require original and innovative solutions. • Experience working a fast-paced, rapidly changing work environments. • A work environment that is conducive to high quality virtual interactions. This includes but is not limited to being able to work from a quiet space with minimal interruptions or distractions, and a strong internet connection. • The ability to travel periodically for work.

Benefits

• Competitive cash compensation with health, dental, vision and other benefits