Messaging Strategy & Operations Analyst

August 7

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Attentive

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues • Identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools • Build reports using Looker and Datadog that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence • Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections • Work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas • Partner with Sales, Client Strategy, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our clients

Requirements

• Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools • Strong communication skills (written and verbal) - this includes being comfortable communicating at all levels: leadership, internal, and external • Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar • Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision • Professional experience in the SMS and/or Email Deliverability space is preferred • Bachelor’s degree or U.S. equivalent in Computer Science, Technology Management, Information Management, Business Administration, or related field • Must have 1 year of professional experience conducting data analytics within the technology industry in an operationally focused role • 1 year of professional experience partnering with internal teams (including Sales & Finance, Product, or Engineering teams)