Automattic
Automattic is a company committed to improving the web through its various products and services. It is known for WordPress. com, which provides free websites and blogging platforms for users to tell their stories. Automattic also offers Beeper for unified messaging, Tumblr for connecting through posts, and Day One for private journaling. Their eCommerce platform WooCommerce enables online businesses, while Jetpack offers safety and growth enhancements for WordPress sites. "WP VIP" provides enterprise-level WordPress solutions used by major corporations. Automattic's other projects include Akismet for spam filtering, Longreads for storytelling, and Pocket Casts for podcasts. The company actively contributes to non-profit and Open Source projects like WordPress. org, enhancing community strength and enabling freedom in web creation. Founded by Matt Mullenweg, Automattic prides itself on being pioneers in web services since 2005, providing tools that empower users and improve the digital experience worldwide.
Director of Sales Engineers
February 8
Automattic
Automattic is a company committed to improving the web through its various products and services. It is known for WordPress. com, which provides free websites and blogging platforms for users to tell their stories. Automattic also offers Beeper for unified messaging, Tumblr for connecting through posts, and Day One for private journaling. Their eCommerce platform WooCommerce enables online businesses, while Jetpack offers safety and growth enhancements for WordPress sites. "WP VIP" provides enterprise-level WordPress solutions used by major corporations. Automattic's other projects include Akismet for spam filtering, Longreads for storytelling, and Pocket Casts for podcasts. The company actively contributes to non-profit and Open Source projects like WordPress. org, enhancing community strength and enabling freedom in web creation. Founded by Matt Mullenweg, Automattic prides itself on being pioneers in web services since 2005, providing tools that empower users and improve the digital experience worldwide.
📋 Description
• Automattic for Agencies (A4A) dedicated to helping agencies and developers succeed • Shape and execute strategies for agency solutions • Guide and empower a team to drive growth • Convert agency prospects into customers • Deliver exceptional onboarding experiences • Retain small-to-medium business (SMB) customers • Create differentiated customer support experience • Develop long-term vision for Sales Engineering function • Drive organizational improvements and customer success processes • Mentor Sales Engineers to achieve performance goals • Support and retain SMB customers to maximize lifetime value • Oversee customer acquisition, onboarding, support, and retention • Lead cross-functional initiatives for customer strategies • Deliver a differentiated support experience for A4A customers • Identify process improvement and enhanced customer engagement opportunities.
🎯 Requirements
• Proven experience leading a team in sales, technical support, or customer success roles, preferably in the technology or SaaS space. • Strong understanding of consultative sales techniques and customer onboarding best practices. • Exceptional communication and collaboration skills, with the ability to inspire and motivate team members. • Proven ability to establish team structures, workflows, and performance metrics to support business growth and operational excellence. • Demonstrated ability to manage competing priorities and deliver results in a fast-paced, remote-first environment. • Technical acumen with experience troubleshooting technical systems and aligning solutions with customer needs. • Proven experience in developing a successful customer relationship motion that results in high lifetime value (LTV). • Strong analytical skills with experience using data to inform decision-making and measure success. • Empathy, adaptability, and a commitment to delivering outstanding customer experiences.
🏖️ Benefits
• Open vacation policy • Competitive pay based on contribution • Global salary range regardless of location • Comprehensive benefits by country • Flexible work environment
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