Director of Sales Engineers

February 8

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Automattic

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Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.

1001 - 5000 employees

Founded 2005

🌐 Web 3

🤝 Non-profit

💰 Funding Round on 2021-05

📋 Description

• Automattic for Agencies aims to provide exceptional WordPress experiences. • Shape and execute strategies to position A4A as a market leader. • Guide and empower a high-performing team to drive growth. • Convert agency prospects into customers. • Deliver a world-class onboarding experience for agencies. • Retain small-to-medium business (SMB) customers efficiently. • Create a differentiated customer support experience for agencies. • Define and track key performance metrics for the team.

🎯 Requirements

• Proven experience leading a team in sales, technical support, or customer success roles, preferably in the technology or SaaS space. • Strong understanding of consultative sales techniques and customer onboarding best practices. • Exceptional communication and collaboration skills, with the ability to inspire and motivate team members. • Proven ability to establish team structures, workflows, and performance metrics to support business growth and operational excellence. • Demonstrated ability to manage competing priorities and deliver results in a fast-paced, remote-first environment. • Technical acumen with experience troubleshooting technical systems and aligning solutions with customer needs. • Proven experience in developing a successful customer relationship motion that results in high lifetime value (LTV). • Strong analytical skills with experience using data to inform decision-making and measure success. • Empathy, adaptability, and a commitment to delivering outstanding customer experiences.

🏖️ Benefits

• Open vacation policy • Competitive pay • Work from a distributed team • Employee Resource Groups • Diversity, Equity, and Inclusion commitment • Support for disabilities • Assessment for unbiased hiring