Senior Solutions Consultant

September 25

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Automox

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Device Management • Endpoint Management • Patch Management • Policy Management • Automated Patch Management

201 - 500

💰 $110M Series C on 2021-04

Description

Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform • Build customer trust and relationships through education and technical leadership. • Work closely with CSMs and partner as the technical expert to maximize customer outcomes • Lead technical delivery efforts with Sales/Customer Success and Support counterparts • Drive new and innovative ideas to enhance Automox’s service engagements • Research and evaluate technologies and create new knowledge base articles that capture new information for reuse throughout the organization and for end-users • Bring a great attitude as we develop a new services team and all the fun that comes with making a part of creating meaningful customer experiences • Escalate issues to Support in a timely manner for resolution • PowerShell or Bash scripting, although your day-to-day will be more varied

Requirements

4+ years experience supporting customers as a Sales Engineer, Solutions Engineer, Systems Engineer or Architect, or other solutions role • Broad knowledge and experience managing either macOS, Windows, or Linux • Strong experience writing PowerShell and/or Bash code • Experience with configuration management tools. (MECM / Jamf / Chef / Puppet / Ansible, or like toolsets) • Self-starter, proactive, motivated, responsible with a passion for customer engagement • Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers • Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level) • You have the ability to work cross-functionally, lead projects, and make things happen • The ability to give direction to the team to complete assignments using established guidelines, procedures, and policies excites you • Have a self-driven attitude - able to own problems and deliver solutions. • Willing to expand current skill-set to contribute and improve other areas of the platform • Willingness to become an expert in multiple platforms platforms: Windows, macOS, Linux

Benefits

Work from almost anywhere in the USA • Competitive Salary • Equity for Full-Time Employees • 401K Match • Flexible PTO, generous sick time policy • $20 a month to connect virtually with colleagues • Comprehensive Health Plans with generous employer contributions • 100% Company-paid Short Term/Long Term Disability and Life Insurance • Company HSA Contribution: $100-$150-$200 per month based on tier • Gender Affirmation Coverage • $50 per month Lifestyle Spending Account • Internet Reimbursement - $50/month • $750 Home office stipend • $10k Adoption Benefit • Comprehensive Family Planning Coverage