Customer Success Representative

September 18

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AUTOPAY

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Our marketplace of lenders will ensure you get the lowest rate available for your auto loans.

Auto Finance • Auto Loans • Auto Refinance

201 - 500

💰 Series A on 2017-02

Description

• The Customer Success Representative is responsible for ensuring customer satisfaction with the auto loan refinance experience. • This role will provide exceptional customer service while diffusing escalation calls from customers. • Understand and demonstrate the principles of The Savings Group Mission, Vision, and Values. • Contact customers who have completed a funded loan and assess their experience. • Ensure customers have all the information needed post-funding. • Respond to customer inquiries in a timely and accurate way using The Savings Group’s systems and processes. • Grade customer experience with tools provided. • Compile data received from calls such as a log of complaint reasons. • Take overflow of inbound calls from customers inquiring about their refinance. • Provide customers with a link to leave reviews on their auto loan refinance experience. • Listen to calls made by loan specialists and complete compliance checklists.

Requirements

• Associates Degree or Bachelor’s degree in English, Communications, or Marketing is required. • Experience in customer service, telemarketing, quality assurance, or inside sales helpful. • Must be computer efficient, working between multiples systems and monitors simultaneously. • Fluent in Spanish a plus. • Strong listening, verbal, and written communication skills. • Ability to read and comprehend simple instructions, short correspondence, and memos. • Ability to write simple correspondence. • Ability to effectively present information to customers, clients, and all levels of management. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. • Ability to deal with problems involving concrete variables in standardized situations. • Detail-oriented with the ability to organize, prioritize, and work independently. • Strong critical thinking skills. • Ability to toggle between applications on a dual monitor setup. • Proficiency with Microsoft Office, with intermediate Excel ability, required. • High level of personal motivation, professionalism, and integrity required. • Ability to exercise discretion and judgment. • Must be dependable.

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Supplemental Insurance • 401(k) Retirement Savings Plan • PTO • Paid Holidays