Strategic Customer Success Manager

September 18

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Id verification • global identity verification • kyc • idv • kyc verification

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Description

• Verify thousands of people every day across multiple countries and industries providing access to critical services • Serve fast-growing startups, unicorns, and large enterprises, with a focus on providing fast, easy integration for developers • Run on a modern cloud infrastructure powered by automated integration and unit testing, provisioning, deployments, monitoring, and notifications • Drive to own the market and deliver a world-changing client and end-user experience • The Strategic Customer Success Manager will play a crucial role in fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes.

Requirements

• At least 5 years in customer success or account management within a B2B SaaS environment, preferably with startup experience. • Education: Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. • Sales and Technical Proficiency: Strong capability in sales strategies and technical proficiency with SaaS platforms. Must have the ability to understand complex customer challenges and craft solutions that meet their business needs. • Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are essential for building and maintaining profitable customer relationships. • Organizational Skills: Highly organized and capable of managing multiple priorities effectively, adapting quickly to meet the evolving needs of a dynamic startup environment. • Available on PST or MST time zone • Experience in the identity verification (IDV) space

Benefits

• Flexible paid time off • Healthcare • Vision • Equity compensation • Flexible remote, work-from-home arrangements • Parental leave