Technical Account Manager

March 12

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AutoStore™

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AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

robotics • supply chain • Software Development • Mechanical Engineering • Robotic Warehousing

501 - 1000 employees

🛍️ eCommerce

🛒 Retail

📋 Description

• As a Technical Account Manager (TAM), you will be part of the Technical Account Manager team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore’s Partner Network. • Ensure your TAM cases are responded to and resolved within targets set • Ensure your partner KPI’s are achieved • Attend periodic Partner Service Review Meetings with management • Create knowledge articles • Run monthly TAM meetings with your partners • Actively monitor on-site performance and inform partners about appropriate actions • Travel on-site to assist partners with high-level technical issues • Establish and maintain a trusted relationship with key stakeholders internally and externally • Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department • Engage in training delivery in line with The AutoStore Academy • Proactively, review Partners, Issues and Maintenance to ensure a high standard of product utilization and low level of incidents • Follow HSE standards at all times and keep up to date with revisions

🎯 Requirements

• Experience or understanding of mechanical/electrical on-site installation and specification • Customer and Partner Centric Approach • Analytical approach and attention to detail • Understanding of core AutoStore Technology and Products • Continuous improvement mindset • Results driven • Excellent communication skills both verbal and written • Ability to work under pressure and to deadlines • Proactive and Preventative approach • Able to travel to AutoStore or Partner/Customer locations as necessary • Able to demonstrate best practice thinking and expertise • ITILv4 or familiarity with similar process methodologies • Ideally College or University Educated in a relevant field • Knowledge of Analytical Tools for KPI Tracking • Knowledge of Case Tracking Tools

🏖️ Benefits

• A Collaborative and Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making. • Have a Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange. • International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.