Director - Contact Center Technologies
23 hours ago
Description
• Lead initiatives in optimizing corporate applications and enhancing contact center automation strategy • Collaborate with executive leadership to align technology strategies with business objectives • Shape the future of contact center operations with technology solutions • Deliver solutions to support outstanding service with proactive dashboards and data
Requirements
• Minimum of 7 years of experience in a similar role in a mid-sized contact center • Minimum of 4 years of experience in Cloud Computing (SaaS, PaaS) telephony systems (NICE) and Salesforce.com • Minimum of 6 years of managing technology teams • Minimum of 6 years experience managing complex technology solutions including B2B workflows • Bachelor's degree or equivalent work experience
Benefits
• Competitive salary • Bonus structure • Generous HSA company contribution • Healthcare, vision, dental benefits • 401k match program available on day one • Unlimited PTO for salaried associates + 9 paid holidays • Hourly associates start at 19 days of PTO • Wellness reimbursement up to $250/year for gym memberships • Education reimbursement • Paid Parental Leave for both moms and dads • Volunteer opportunities with community organizations
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