SVP - Client Services, Pharma Agency

September 13

Apply Now

Receive Emails with Similar Jobs

Avalere

WebsiteLinkedInAll Job Openings

Health insurance and reform • Evidence-based medicine • Reimbursement and product commercialization • Health economics and outcome research • Healthcare networks

201 - 500

Description

•Client Services Team Leadership •Provides strong, engaged leadership, effectively directs team members to meet expectations and accomplish organizational, team, and individual goals •Establishes priorities on brands and contributes to team discussions and problem-solving •Exhibits superior interpersonal skills to lead, motivate, and unify team and ensure a positive employee experience •Develops team members through coaching, mentoring, performance management, and training and development •Leadership and guidance of a team of VP Account leaders, strengthening and growing our next level leaders •Is an organizational leader; highly refined, positive internal working relationships at all levels and within all Avalere Health groups •Demonstrates success as an effective agency leader with the ability to drive both client and internal team initiatives. •A proactive and dynamic professional with strong business acumen, exceptional people skills, and high emotional intelligence. •Ability to act decisively with a strong sense of urgency and self-motivation rather than relying on external prompts. •Proven capability to lead clients and internal teams towards a unified vision, ensuring that strategic marketing plans and goals are achieved. •Deeply focused on business objectives with a robust understanding of brand and engagement metrics, as well as sales projections. •Strong grasp of the client’s business landscape, emphasizing strategic alignment between marketing efforts and business goals. •Client Relationship Management/Building •Exhibits mastery in leading positive client relationships in complex situations, resolving client issues and strengthening client engagement •Builds and nurtures relationships at senior levels within the client organization through regular communication and leadership of quarterly business reviews •Able to triage and manage the most sensitive client discussions, including those related to escalation issues •Owns the final decision on agency recommendations and escalation discussions related to client relationship issues •Knows how our client’s performance is measured and grounds agency solutions in what matters most to our clients •Strategic Advisor •Has deep knowledge of the pharma industry and understands and keeps pace with the issues and opportunities facing our clients’ businesses •Possesses experience across all dimensions of marketing planning and budget development; contributes to annual brand planning with cross-functional team •Has experience working with brands through all phases of the lifecycle, including strong pre-launch, disease education, and launch experience •Provides strategic counsel to clients by solving specific client business problems and delivering recommendations that meet the client’s business needs and establish Avalere Health as a valued partner •Ensure that insights, research, and data analytics are an integral part of our client counsel and recommendations which includes integrating our offerings and developing a strong cohesive narrative •Works collaboratively with Strategy, Engagement, Creative, Scientific, and Digital leaders to ensure teams are working optimally to deliver solutions that are on strategy and meet the clients’ needs •Financial Management and Growth •Responsible for forecast development of LOB accounts, and ensures accurate forecast updates monthly and quarterly •Works collaboratively with Business Operations to ensure staffing plans are in place and team is ready to deliver for clients and deliver on forecast •Attains and exceeds annual revenue plan for individual clients/brands within LOB by providing value and actively seeking new assignments and organic growth opportunities •Ensures Client Services utilization targets are met, and addresses any underutilization or overutilization issues •Works collaboratively with Talent Acquisition to recruit top Account talent and maintains a talent pipeline to support future growth •Maintains regular and consistent communication with LOB leads across other functions to ensure collaborative growth •Contributes to annual business planning

Requirements

•20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry •Agency Account leadership experience required •Experience in digital marketing and fully integrated marketing projects preferred •Experience leading books of business with yearly revenues of $25 million or more •Experience leading teams of account management professionals at multiple levels of 10 people or more