Homeowner Operations Associate

March 7

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AvantStay

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AvantStay is a technology-enabled, short-term rental hospitality brand that focuses on delivering unique experiences for group travel. They provide customized spaces and memorable moments, leveraging cutting-edge technology to streamline the booking and stay management processes, primarily targeting millennials and groups looking for quality and consistency in vacation rentals.

Hospitality • Technology • Operations • Brand • Real Estate

501 - 1000 employees

👥 B2C

🏠 Real Estate

💰 $500M Private Equity Round on 2022-02

📋 Description

• Who we are... • AvantStay delivers exceptional, unique stays for group travelers. • We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. • What we are looking for… • AvantStay is hiring a Homeowner Operations Associate to join our team and support the Program Manager of Homeowner Operations. • This role focuses on maintaining homeowner data integrity, conducting audits, and assisting with the creation and organization of targeted email campaigns. • This position provides opportunities to support broader homeowner-focused initiatives and contribute to improving operational workflows. • What you’ll do… • Support Strategic Initiatives: Assist the Program Manager with the implementation of strategic initiatives aimed at enhancing homeowner satisfaction and improving operational workflows. • Operational Excellence: Execute detailed operational activities, adhering to established processes and ensuring tasks are completed accurately and on time. • Data Management: Update and manage data within Google Sheets, Salesforce, and other internal tools to ensure homeowner records, project trackers, and communications are current and accurate. • Cross-Functional Collaboration: Collaborate with area managers and account managers to better understand market conditions across our 35+ destinations to ensure that communications and processes are customized to meet the unique needs of each location. • Email Campaigns: Conduct visual checks of homeowner email campaigns. This includes proofreading content, reviewing feedback from internal teams, and making edits. Use email marketing tools such as Saleshandy to integrate and distribute communications.

🎯 Requirements

• A strong communicator who works well with cross-functional teams. • Detail-oriented and organized, with a commitment to precision and accuracy in tasks and processes. • Proactive, adaptable, and able to take initiative to get tasks completed. • Tech-savvy and willing to learn about new systems and tools. • Skilled in problem-solving and able to prioritize tasks effectively in a fast-paced environment. • Knowledgeable about the short-term rental industry and passionate about enhancing the homeowner experience. • Availability to work full-time, US business hours (Pacific, Central, or Eastern time) • 1-2 years of experience in data management, operations, or a similar role. • Excellent written and verbal communication skills in English • Experience with email marketing platforms, Google Workspace, and CRM tools preferred. • Familiarity with the short-term rental industry or hospitality sector is a plus.

🏖️ Benefits

• This role is 100% and open to international independent contractors. • You can work from anywhere in the world; we ask that you are able & willing to work during US business hours. • The compensation for this position is $5-10 USD, dependent on skills & experience.