Avomind
Avomind is a global recruitment firm specializing in hiring talent for commercial, strategy, and analytics roles. With a dedicated team and a rigorous screening process, Avomind connects organizations with qualified candidates while offering comprehensive support throughout the recruitment process. They also provide embedded recruitment services to align with company culture and goals, ensuring a seamless collaboration between businesses and recruitment experts.
Customer Support Specialist
February 12
Avomind
Avomind is a global recruitment firm specializing in hiring talent for commercial, strategy, and analytics roles. With a dedicated team and a rigorous screening process, Avomind connects organizations with qualified candidates while offering comprehensive support throughout the recruitment process. They also provide embedded recruitment services to align with company culture and goals, ensuring a seamless collaboration between businesses and recruitment experts.
📋 Description
• Beantwortung von Kundenanfragen zum Betrieb von FILAKS.PLUS. • Fehleranalyse und -behebung. • Zusammenarbeit mit den anderen Teams Entwicklung, Consulting, Produktmanagement und Vertrieb. • Dokumentation und Bearbeitung von Anfragen im ERP-System. • Erstellung von Handlungs- und Verfahrensanweisungen. • Zusammenarbeit mit Key Accounts und institutionellen Kunden. • Überwachung der internen Hotline-Prozesse und Steigerung der Support-Effizienz. • Aktive Teilnahme an der kontinuierlichen Verbesserung von FILAKS.PLUS.
🎯 Requirements
• Ausbildung im kaufmännischen Bereich und/oder in der IT – oder in vergleichbaren Tätigkeiten, vorzugsweise im administrativen oder IT-Bereich eines Autohauses. • Fähigkeit, sich mit einem komplexen Softwareprodukt vertraut zu machen. • Wünschenswert: Datenbankerfahrung (MS-SQL). • Fähigkeit, komplexe Probleme zu erkennen und Lösungen zu entwickeln. • Ausgezeichnete mündliche Kommunikationsfähigkeiten. • Empathisch, geduldig und belastbar. • Effiziente und selbstständige Arbeitsweise. • Gute Teamfähigkeit. • Fließende Deutsch- und Englischkenntnisse.
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