AV Staffing Solutions
AV Staffing Solutions is a staffing firm that specializes in connecting clients with qualified candidates. With over 60 years of combined staffing experience, they offer services such as contract hiring, direct hire, executive search, and payroll services. AV Staffing focuses on understanding the unique hiring needs of businesses and aims to provide highly skilled professionals to enhance organizational strength.
Information Technology • Telecommunications • Administrative and Office Support • Insurance • Logistics and Freight Forwarding
Customer Service Representative - Remote
February 14
🗽 New York – Remote
💵 $16 - $18 / hour
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
AV Staffing Solutions
AV Staffing Solutions is a staffing firm that specializes in connecting clients with qualified candidates. With over 60 years of combined staffing experience, they offer services such as contract hiring, direct hire, executive search, and payroll services. AV Staffing focuses on understanding the unique hiring needs of businesses and aims to provide highly skilled professionals to enhance organizational strength.
Information Technology • Telecommunications • Administrative and Office Support • Insurance • Logistics and Freight Forwarding
📋 Description
• Exciting Opportunity: Join a New 24/7 Remote Call Center! • Location: Must reside in NY State • Customer Service ISP (Internet Service Provider) Representative. • Utilizing strong technical internet-related skills to assist customers with their services and account management. • Technical Support: Diagnose and resolve customer issues related to internet connectivity, networking, and devices. • Provide Level 2 support, including advanced troubleshooting and managing account permissions. • Utilize tools such as Fresh Desk, Sonar CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius). • Document all interactions accurately using Fresh Desk and ensure timely follow-up within SLAs.
🎯 Requirements
• 1+ years of customer service and technical support experience, preferably in a call center or IT support role. • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM). • Strong written and verbal communication skills, with an ability to explain technical solutions clearly. • Availability for overnight shifts, weekends, and a rotating schedule. • Bilingual (Spanish/ English) is required.
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