Customer Marketing & Reference Manager (ACS)

20 hours ago

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Allstate Northern Ireland

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Software Development Services • Business Process Outsourcing Solutions • Infrastructure Services • Business Process Management • Managed Services

1001 - 5000

Description

• Manage customer speaker program for Autodesk University, working with key customers and internal stakeholders to identify customer advocates who will deliver compelling classes, presentations, and main stage appearances • Support the selection and drive the implementation of a customer reference program integrated with our sales system of record • Manage global customer reference program, including program strategy, execution, enablement, performance, and optimization • Review, manage, and fulfill reference requests from sales • Own reference program performance, including KPIs and stakeholder feedback cycles, and apply data-driven insights and performance metrics to program optimization • Evangelize and educate internal stakeholders on the value of the VOC in the sales cycle • Effectively communicate program updates and performance to stakeholders and executives

Requirements

• 2+ years relevant experience in customer marketing and/or customer advocacy, preferably at an enterprise B2B/B2C software company • Experience sourcing and managing speakers for live events • Strong project management skills, detail-oriented, and results-focused with impactful execution and follow-through • Excellent at collaborating with cross-functional teams and passion for winning together • Exceptional interpersonal skills and empathy for customers and cross-functional teams • A passion for elevating our customers’ stories and successes with Autodesk software • "Analytically creative" – ability to consistently apply performance metrics to strategy, and creative thinking to customer programs • Commitment to ongoing learning and application of best practices in customer marketing • Adaptability and flexibility to changing needs of customers and the business • Experience using Salesforce and Marketo (or similar tools)

Benefits

• Health and financial benefits • Time away • Everyday wellness