Solutions Architect

12 hours ago

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Authenticx

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Authenticx was founded to be a solution for healthcare to listen at scale. Turn conversations into actionable insights with Authenticx + AI. Why? We wanted to reveal transformational opportunities in healthcare.

Market Research • Healthcare • Insurance • Customer Experience • Customer Service

51 - 200 employees

💰 $20M Series B on 2023-01

📋 Description

• Collaborate with clients to understand business objectives, workflows, and technical requirements. • Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform. • Conduct discovery sessions to assess client systems, data sources, and integration needs. • Design, implement, support, and optimize tailored configurations of the Authenticx platform to address client-specific needs, such as metadata configuration for integrations, API connections, AI model applications, and reporting capabilities. • Lead the setup and optimization of workflows, including automation of escalations and email notifications based on evaluation results. • Facilitate API and SFTP integrations between client systems and the Authenticx platform to enable seamless data transfer and processing. • Consult our Client Success organization on best practices, opportunities to improve overall program performance from a technical perspective, optimization of rule-based classifiers, and more. • Guide clients and our Client Success Team as a platform SME for driving program automation, including with SmartPredict™ for AI agent evaluations, to scale efficiency and refine operations. • Serve as the technical lead for client inquiries and provide troubleshooting support during implementation phases. • Monitor and refine system configurations based on client feedback and data analysis results. • Liaise with internal product, help desk, and engineering teams to address technical challenges and suggest platform improvements. • Regularly analyze client data to identify new opportunities for leveraging the platform's features and improving outcomes. • Conduct periodic reviews to ensure the platform is meeting client KPIs and evolving business needs. • Develop and maintain documentation for implemented solutions and best practices.

🎯 Requirements

• 5+ years of experience in solution architecture, SaaS implementation, or technical consulting. • Strong expertise in data integration (API, SFTP) and workflow automation tools. • Hands-on experience with AI-driven tools, conversational data analysis, or customer experience platforms.