Support Analyst - Enterprise Healthcare Software

4 days ago

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Authenticx

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Market Research • Healthcare • Insurance • Customer Experience • Customer Service

51 - 200

💰 $20M Series B on 2023-01

Description

• Respond to customer inquiries and assist in troubleshooting and resolving challenges • Develop an understanding of Authenticx software and an awareness of its features • Work from a queue of new requests to provide troubleshooting for clients • Utilize sound judgement for identifying issues and adheres to established escalation process • Communicate with users with confidence, accuracy, and friendliness • Track all calls and emails by client using a ticketing system • Assist with platform administrative tasks such as setting up new clients, configuring access, building reports, and sharing your product knowledge with others. • Review new product release notes and perform QA testing according to test script • Perform platform wide regression testing • Identify, reproduce, document, and determine impact of any bugs identified • Provide detailed product feedback surrounding new features or enhancements

Requirements

• College degree in Computer Science or related field preferred • 2+ years of full-time professional experience providing technical support for software applications • Knowledgeable of software QA best practices, identifying/documenting bugs and fixes, regression testing, etc. • Experience supporting internal and external customers in a B2B environment preferred • Strong written and verbal communication skills • Familiarity with the basics of MS Excel • Comfortable working in a virtual environment and over web-based teleconferencing

Benefits

• A culture based on our core values of Authenticity, Courage and Having Fun • A collaborative environment that supports your personal and professional development • Remote/virtual working flexibility • Free health insurance options • Comprehensive benefits - medical, vision, dental, life, and disability insurance • HSA and FSA plans • 401(K) • Unlimited vacation time • Generous paid holidays, sick leave, and parental leave • Perks at Work membership for discounts on shopping, travel and much more