Access Counselor - Bilingual Spanish Speaking
3 days ago
Description
• About Brave • Brave Health is on a mission to expand access to high-quality, affordable care for behavioral health conditions. We utilize the power of technology to eliminate barriers and expand access to high quality mental health and substance use disorder treatment. Through telehealth services we are able to reach those in need, when and where they need it. As a community based start-up, our goal is to make quality mental health services accessible for all. • Job Overview • Our team is currently seeking a full-time Access Counselor for a 10am-7pm ET (9am-6am CT) shift. This role works fully remote; all equipment will be provided. • Focus on driving patient engagement via fielding inbound communications from prospective and established patients. • Educate patients about various Brave Health services. • Support a high volume of inquiries via phone calls, text messages, voicemails and e-mails regarding scheduling of appointments and administrative matters. • Assist patients in successful completion of pre-appointment forms. • Maintain confidentiality and privacy of all patient charts. • Maximize provider schedules through scheduling and/or rescheduling appointments. • Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions, implement solutions; escalate unresolved problems as needed.
Requirements
• 1 - 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred • Experience with patient accounts in a healthcare setting • Ability to communicate and interact appropriately with patients and staff both verbally and in writing • Excellent customer service skills • Strong attention to detail • Ability to maintain a calm and professional demeanor during all interactions both externally and internally • Comfortable with routinely shifting demands • Knowledge of google as well as electronic health record systems • Spanish-speaking REQUIRED (must be fluent in both English and Spanish) • Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility
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