Customer Engineer

February 22

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Bedrock Energy

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Our mission is to transform the heating & cooling of buildings, using geothermal energy to radically reduce costs for people and the environment.

Building Electrification • Geothermal Energy • Drilling • Technology • R&D

2 - 10 employees

📋 Description

• Company • The earth beneath our feet holds extraordinary, untapped capacity to accelerate the clean energy transition. Bedrock Energy is on a mission to transform the heating and cooling of buildings, using carbon-free, hyper-efficient, and ultra-safe geothermal energy to radically reduce costs for people and the environment. Incorporated in 2022, Bedrock has raised $22M in Seed and Series A capital and is gathering exceptional talent to scale geothermal energy to decarbonize buildings everywhere. We’re seeking creative, collaborative, proactive team members who inspire us with their high standards of excellence, integrity, and commitment to our shared mission. • Role • As Bedrock Energy’s first Customer Engineer, you will lead the technical sales evaluation of prospective geothermal heating and cooling installations and collaborate with cross-functional colleagues and partners to successfully transition into implementation. You will define and refine the tools, processes, and systems that will enable Bedrock to scale to dozens of installations per month and millions of square feet of real estate over the next decade. As you build a deep understanding of Bedrock’s technology innovations, geothermal offerings, and real estate customer needs, you will help build the foundation of a Customer Success organization, enabling high-quality, carbon-free HVAC for Bedrock’s clients and their tenants. • Day-to-day, you will work externally with MEP and facility engineers, with property managers and real estate developers, and with construction subcontractors, distributors, and vendors. Internally, you will work closely with Bedrock’s Operations Engineering and Field Operations teams, and be a thought partner to our Software Engineering team. Supporting methodical deployment of our technology into actual construction and HVAC retrofit projects, you will help demonstrate how our innovations dramatically unlock geothermal heating and cooling at scale. By creating project conditions in which Bedrock’s technology and installations can shine, you will strengthen Bedrock’s reputation for quality, safety, and integrity, and the early foundation of our entire company’s culture and standards of excellence.

🎯 Requirements

• Using building energy modeling tools and Bedrock’s proprietary subsurface design software, create geo-field designs that offer space and cost advantages for clients • Review partners’ bid packages, plans / drawings, and specifications to optimize competitive costs, quality design, and strong performance on geothermal projects • Analyze construction and operational data, and design, test, and roll out robust processes and playbooks for cost estimation and bidding • Manage bid / RFP processes for subcontractors and build relationships with a rich network of qualified subcontractors • Manage vendors, sub-contractors, and partners for on-time, high-quality client project delivery • Collaborate with a diverse set of external partners and Bedrock team members spanning skilled trades, R&D engineering, field operators, and client success • Support post-installation performance measurement and verification • Provide feedback to Bedrock’s Engineering team to improve the design software they build for you • Collaborate with company leadership and other functional owners to understand, prioritize, and develop new operational capabilities as Bedrock grows • Perform other project operations tasks, as assigned by Bedrock’s leadership • Travel 1-2 times per month for studies, sales, implementation, or team strategy