Bestow
Building products and software that make life insurance accessible to millions of families.
Data Science and User Research
201 - 500
Customer Care Advisor
May 4
Bestow
Building products and software that make life insurance accessible to millions of families.
Data Science and User Research
201 - 500
Description
• Deliver a best-in-class omnichannel (phone, chat, email) customer experience for Bestow’s valued customers • Promptly answer all calls, emails, and chats within our stated service level agreements • Work towards swift resolution of customer issues that can’t be resolved during the initial call by raising a JIRA ticket or submitting an escalation request • Diligent follow-up and follow-through of any submitted escalations or JIRA tickets through the completion • Report to the office three days per week to assist with mail processing • Active participation in team meetings, projects, and initiatives
Requirements
• Moderate to strong knowledge base of life insurance customer issue types and customer-facing operations processes and workflows • Strong customer relations skills and a passion for working directly with customers • Ability to diagnose and solve problems autonomously • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves • Ability to work in a fast-paced environment and comfortable with ambiguity and changing priorities • 2+ years experience in a customer service team environment required • Experience working with customer service tools (CRM, phone, etc.) required • Insurance, fintech, insurtech, and/or other highly-regulated industry experience strongly preferred
Benefits
• Remote/hybrid workplace • Meaningful benefits • Substantial growth opportunities • Equity
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