ServiceNow Engagement Manager

March 19

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Beyond20

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Beyond20 is a ServiceNow Elite Partner specializing in IT service management and transformative solutions. The company focuses on helping clients enhance work life by providing various services, including ITIL Maturity Model Assessment, ServiceNow Implementation, Managed Services, and more. Beyond20 serves a wide array of industries, such as government, education, retail, and healthcare. They are committed to delivering rapid time to value, leveraging best practices in Service Portfolio Management, and enhancing organizational efficiency through custom workflows and dashboards. With a strong emphasis on client relationships and tailored advisory services, Beyond20 aims to drive significant improvements in IT service delivery and project management for its clients.

ITIL • ITSM • Project Management • PMP • ISO20K

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Beyond20 is seeking an experienced Engagement Manager to join our growing training and consulting practice. • This position will report to the Director of Client Engagement but will work with a significant degree of autonomy. • The qualified candidate will have extensive experience managing multiple, concurrent deployment projects primarily focused on ServiceNow within the commercial and/or Federal sectors. • The Engagement Manager will manage large-scale to mid-scale projects and execute deliverables according to the agreed-upon project contract. • While maintaining a high level of customer satisfaction, the Engagement Manager is accountable for aspects of development and implementation of assigned projects and serves as a single point of contact for those projects. • The Engagement Manager will be responsible for managing upgrades, enhancements, process improvements, reporting, issues resolution, and client relations for various ServiceNow projects and initiatives. • Experience working with and implementing ITIL based processes is a plus. • A successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. • The candidate must also be able to build and manage strong, cross-functional teams and demonstrate exceptional organizational skills and attention to detail. • The Engagement Manager will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the Microsoft Project Server, SharePoint, ServiceNow, and/or Cherwell Service Management platforms. • Project tasks may include building dashboards, customized workflows for processes and procedures, customizing user interfaces, and interfacing with existing customer data sources and tools.

🎯 Requirements

• 6+ years’ experience as an IT Project Manager and/or Engagement Manager • PMP certification • Prior history working with the ServiceNow platform • Excellent communication, presentation, and writing skills • Excellent business acumen and the ability to communicate in a timely and professional manner with individuals at all levels of organizations • Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars • Must be organized and able to utilize time accordingly • Thrives in ambiguity with proven track record of troubleshooting and problem solving skills. • Demonstrated conflict/resolution management, active listening, and interpersonal skills required. • Experience with hands-on IT project management. • Experience guiding teams and overcoming project hurdles/obstacles. • Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done • Demonstrated ability to make technical concepts understood by non-technical people • Ability to multi-task and to establish and follow priorities • Proficient in MS Office Suite