Project Manager

6 days ago

Apply Now

Receive Emails with Similar Jobs

Beyondsoft

WebsiteLinkedInAll Job Openings

Beyondsoft is a global IT consulting firm that specializes in cloud adoption, digital transformation, and advanced data analytics. The company offers a wide range of services including cloud migration, business process management, DevOps, and cybersecurity solutions. With a focus on personalized client engagement and operational excellence, Beyondsoft aims to enhance productivity and support businesses in their digital journeys across various industries.

Consulting & Strategy • Product Engineering Services • Sofware Development Services • Digital Platforms • Independent Testing Services

501 - 1000 employees

🔒 Cybersecurity

📋 Description

• Assist with process improvements in customer support delivery operations. • Optimize delivery by identifying inefficiencies, streamlining processes, and implementing best practices. • Focus on continuous improvement initiatives and operational efficiency projects. • Conduct data analysis, process mapping, and performance measurement. • Utilize Lean Six Sigma expertise for real-life application experience. • Drive measurable improvements and perform root cause analysis (RCA) and value stream mapping (VSM).

🎯 Requirements

• Must have 10+ years of experience with Lean Six Sigma Power BI dashboard. • Must have 10+ years of experience with Support delivery/ process improvement. • Must have 10+ years experience with Office suite (PowerPoint, SharePoint). • Should have understanding of customer support delivery operations and key metrics that impact customers. • Should have familiarity with service-level agreements (SLAs), workforce management, and support team structures. • Should have experience implementing best practices in operational efficiency within customer support or service-oriented teams. • Should have strong problem-solving and critical-thinking skills with a results-oriented mindset. • Should be comfortable working in a fast-paced, dynamic environment with shifting priorities. • Should have experience in training and mentoring teams on process improvement methodologies.

🏖️ Benefits

• 15 days per year of Paid Time Off (PTO). • 8 paid holidays per year + 1 floating holiday. • 401(k) retirement plan with company match. • Medical, dental, and vision insurance. • Health savings account (HSA). • Short-term and long-term disability. • Employee assistance plan (EAP). • Basic life and AD&D insurance. • Health care flexible spending account. • Dependent care flexible spending account. • Commuter benefits. • Voluntary accident & critical injury coverage. • Voluntary long-term care coverage. • Voluntary life and AD&D insurance.