Implementation Manager

4 days ago

Apply Now

Receive Emails with Similar Jobs

BeyondTrust

WebsiteLinkedInAll Job Openings

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

📋 Description

• Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. • Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. • Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. • Provides feedback based on client experiences to product and professional services teams for product and process improvements. • May work directly with clients on-site or provide installation support remotely. • Manage and administer multiple concurrent BeyondTrust customer implementation projects. • Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints. • Manage internal and external customer project inquiries. • Assist with monthly project-related business reporting driving revenue recognition and utilization. • Assist with internal procedural documentation and process development. • Effectively communicate project expectations to the customer, project team members, Sales, and management. • Effectively manage technical and non-technical project issues to resolution. • Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk. • Provide operational reporting on project status. • Ensure customer satisfaction throughout the implementation process. • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.

🎯 Requirements

• Bachelor’s degree or equivalent training or experience • 5 years’ enterprise software customer support and/or IT related support • Ability to understand and analyze customer technical needs • Excellent oral and written communication skills • Proven track record of successfully coordinating software implementation projects • Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment • Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management • Ability to learn required technical knowledge relating to BeyondTrust products • Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com) • Ability to prioritize and manage multiple concurrent customer projects with minimal supervision • Fluent in English and Spanish