Implementation Manager

March 12

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Procurify

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Procurify is a complete and user-friendly procure-to-pay solution designed to streamline and automate purchasing and accounts payable processes. Its platform provides tools for handling purchase requests, expense management, approvals, purchase orders, contract management, vendor management, and budget management, among other functionalities. Procurify aims to help organizations control and reduce costs, drive operational efficiencies, and improve spend management. The software integrates with popular systems like QuickBooks, Netsuite, and Microsoft Dynamics 365, and offers both physical and virtual spending cards. With features tailored to various industries like technology, healthcare, biotech, and education, Procurify seeks to minimize spend and maximize efficiency for its clients worldwide.

Procurement Process Management • Purchase Order Approval Workflow • Streamlined Purchasing Processes • Requester & Approver Management • Procure to Pay Cycle

51 - 200 employees

Founded 2013

☁️ SaaS

💸 Finance

🏢 Enterprise

📋 Description

• Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success. • This individual will be responsible for leading the customer through their implementation; you are a person with a project-based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope. • You thrive off of building relationships internally and externally, and are not afraid to advocate for clients, challenge the status quo and contribute to larger strategic objectives. • Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows. • Build strong client relationships by being the main point of contact during the implementation process. • Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows. • Project manage the implementation plan that includes project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving. • Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization. • Validate and lead user acceptance testing to ensure workflow configuration and integration are successful. • Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards. • Be comfortable diving into data using Excel/Googlesheets. • Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success. • KPIs: • Implement our standard customers within 60 days. • Deliver quality service via CSATs of 90% or higher.

🎯 Requirements

• 3+ years of hands-on implementation experience with SaaS applications. • Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc. • Strong communication and interpersonal skills when it comes to building and maintaining client relationships • Experience working with customer data and imports • Strong customer and project management experience • Extremely detail-oriented, well organized, and impeccable time management skills • A track record for meeting deadlines and excelling in a fast-paced environment • Passionate about problem solving and helping customers excel • Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies: Vitally, Salesforce, Notion, etc.

🏖️ Benefits

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! • Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. • Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account. • Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. • Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. • DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.