Implementation Specialist

December 11

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ClubRunner

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Website Solutions for Clubs & Associations • Membership Management • Communication Software

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

Description

• Collaborate with the team to analyze client requirements and translate them into technical configuration • Implement system configuration using database entities (objects), fields, views, listings, dashboards, and more • Maintain organized project documentation using Confluence to track progress and ensure that all relevant information is up-to-date • Use project management tools like Jira to track progress on assigned tasks • Develop a deep understanding of product features and capabilities • Identify gaps and clarifications needed and communicate closely with customer for answers • Prepare data imports and data migration plan • Participate in client meetings as required, providing updates and assisting with technical support during the implementation process • Ensure the smooth transition of the solution to the client, including training, to support a positive onboarding experience • Contribute to product lifecycle by providing feedback on feature improvements • Maintain and retain product and services knowledge at all times.

Requirements

• 2-3+ years of experience supporting SaaS implementation projects in a B2B environment • Proven ability to gather and understand client requirements and assist in configuring solutions to meet those needs • Solid technical and analytical background • Strong communication and organizational skills, with the ability to manage multiple tasks effectively • Experience collaborating with cross-functional teams such as product, engineering, and customer success • Familiarity with project management tools such as Jira and Confluence • Ability to thrive in a dynamic, fast-paced environment and adapt to evolving client needs. • A problem-solving mindset, able to troubleshoot and resolve client issues during implementation • Nice to have Experience working with CRM, databases and configurable SaaS products • Experience in a client-facing role in a startup environment • Basic knowledge of change management processes in SaaS implementations. • Familiarity with improving usability in software products.

Benefits

• Competitive salary and paid time off • Opportunity to work in a progressive technology company • Fully remote work options + flexible hours • Professional development and career growth opportunities • Comprehensive medical, dental, and vision benefits plan • Life, disability and critical illness insurance • Employee Assistance Program (EAP)