Implementation Specialist - Client Training

November 9

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SpryPoint

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Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement

51 - 200

💰 Private Equity Round on 2023-03

Description

• We are looking for an experienced Implementation Specialist to join our Client Training team to exceed our customers’ expectations. • The successful candidate will spend the majority of their time working directly with our utility customers either on site or remote to provide training on best practices and our solution functionality. • The Implementation Specialist will be responsible for the following:

Requirements

• Minimum (3) years client training experience • Enterprise application software and traditional productivity tools proficiency with implementation experience a plus • Experience with reporting and business intelligence applications and platforms • Proven ability to train users • Business process mapping expertise • Effectively prioritize and execute tasks in what can be a high-pressure environment • Strong written and verbal communication skills, and a proven ability to present information clearly and concisely • Enthusiastic approach to learning new skills and open-minded to change • Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners • Confidence to work independently and interpersonal skills to work as a member of internal and external teams • Understanding of implementation methodologies of complex software implementations • Understanding of organizational change management and the challenges associated within enterprise-level software implementations • Ability to develop a deep understanding of utility industries - electric, water, wastewater, gas, telecommunications, sanitation, and others. • The successful candidate must be able to travel outside of Canada with no known legal or immigration-related impediment in doing so.

Benefits

• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites