Implementation Consultant

October 19

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Description

• Gatekeeper is a SaaS-based Vendor & Contract Lifecycle Management (VCLM) & Third Party Risk Management (TPRM) Solution. • Help customers restore visibility of their vendor contracts and ensure compliance. • Responsible for understanding customer requirements, onboarding new customers and implementing features. • Deliver customer implementations ensuring customers achieve their agreed implementation outcomes. • Migrate data into the Gatekeeper platform and understand customer’s business process.

Requirements

• Familiarity with a software as a service (SaaS), recurring revenue business model and how Customer Success is key to this • Experience managing and supporting customers in a technology driven environment that is focused on the Life Time Value (LTV) of the customer • Hands-on experience implementing customers onto a platform • The ability to apply project management and business analysis skills to your daily tasks • The skills to effectively manage stakeholder expectations • Demonstrable experience mapping data between systems • Clear and concise communication skills across all mediums, verbal/video and written • Be comfortable documenting business processes as clear logic diagrams. • Be a lifetime learner with a sense of humour and a lust for life

Benefits

• 100% remote working: live and work wherever you like - no more commutes • Generous vacation package • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats