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👉 Remote Jobs NetworkProtect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt
1001 - 5000
💰 Private Equity Round on 2021-05
2 days ago
Protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt
1001 - 5000
💰 Private Equity Round on 2021-05
•The Technical Support Engineer is responsible for supporting customers as they deploy, configure, and report incidents with their BeyondTrust products. •Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. •Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources. •Document all interaction with customers, including communication and resolutions. •Work with Technical Escalation Engineers to resolve or escalate more complex issues. •Actively participate with other Technical Support Engineers in a team-oriented culture and assist other internal groups. •Escalate critical issues and roadblocks to the Technical Support Manager. •Work on-call rotation for the assigned product team.
•Bachelor’s degree preferred in a related technical field •Knowledge of SQL Connectivity and Permissions, Basic SQL Scripting, Active Directory and GPO, Network Topology/Layers, Network Tools/Utilities, AV/ Firewall Rules and Policies, Secure “machine to machine” communications, Virtualization, Windows Account Administration, security software •Basic understanding of Linux and Mac OS environments •Strong dedication to customer care •Demonstrated interpersonal skills •Excellent communication (oral and written) skills •Ability to understand and analyze customer needs
•Diversity •Inclusion •Team Collaboration •Employee Care
Apply Now2 days ago
201 - 500
Support enterprise clients in optimizing BlueCat's Adaptive DNS solutions.
🇺🇸 United States – Remote
💰 Secondary Market on 2022-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
3 days ago
201 - 500
Technical Product Support Engineer at Allergan Data Labs to solve critical technical problems.
3 days ago
501 - 1000
Support Engineer at Grafana Labs, providing customer support on observability tools.
🇺🇸 United States – Remote
💵 $105.6k - $126.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
5 days ago
501 - 1000
Provide technical support for ecommerce subscriptions at Recharge.
🇺🇸 United States – Remote
💰 $227M Series B on 2021-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🗽 H1B Visa Sponsor
6 days ago
51 - 200
Client Support Engineer ensuring user experience at Trumid's fintech platform.