Technical Support Engineer

November 8

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BeyondTrust

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Privileged Access Management • Vulnerability Management • Privileged Account Management • Session Monitoring • Privileged Password Mgt

1001 - 5000

💰 Private Equity Round on 2021-05

Description

• BeyondTrust creates a safer world through our cyber security SaaS portfolio. • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. • Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources • Document all interaction with customers, including communication and resolutions. • Work with Technical Escalation Engineers to resolve or escalate more complex issues. • Actively participate with other Technical Support Engineers in a team-oriented culture and assist other internal groups. • Escalate critical issues and roadblocks to the Technical Support Manager • Work on-call rotation for the assigned product team

Requirements

• Bachelor’s degree preferred in a related technical field • Knowledge of SQL Connectivity and Permissions, Basic SQL Scripting, Active Directory and GPO, Network Topology/Layers, Network Tools/Utilities, AV/ Firewall Rules and Policies, Secure “machine to machine” communications, Virtualization, Windows Account Administration, security software • Basic understanding of Linux and Mac OS environments • Strong dedication to customer care • Demonstrated interpersonal skills • Excellent communication (oral and written) skills • Ability to understand and analyze customer needs