Customer Service Representative, Portuguese/English
November 27
Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. • Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. • Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. • The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. • Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Requirements
• College degree or above • Fluent Portuguese language, and advanced English speaker. Other languages (e.g. Spanish) will be beneficial • Minimum 1 year experience in customer service, preferably in finance or e-commerce industry • Outstanding new graduates are also welcomed to apply • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit • Ability to work under pressure, strong communication skills and exceed beyond expectation • Passionate for customer service industry and can accept to work under different work shifts • Positive about the crypto industry • Willing to work weekends and irregular hours which will include night shifts
Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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