Cardiac Technical Delivery Manager

4 days ago

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Clario

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Cardiac Solutions • Medical Imaging • eCOA • Respiratory Solutions • Precision Motion

1001 - 5000

💰 Private Equity Round on 2019-10

Description

• Supporting the Planning and Setup, Monitoring, and Closeout phases of assigned studies which include: • Working with clinical trial sites directly, using a variety of communication methods, to ensure a smooth startup, conduct, and closeout of Clario services at sites. • Work with internal stakeholders to understand client project requirements providing experience and guidance on how projects can be delivered efficiently using the current product suite and helps define enhancements as necessary. • Ensure Clario is addressing any study issues for assigned clients and effectively driving resolution in a timely manner. • Configuring and troubleshooting the technical implementation of Clario data collection systems and technologies. • Acting as a point of contact and escalation for selected sites and customers requiring assistance. • Perform study specific site trainings. • Providing support for Project Management tasks to support study success. • Developing and enhancing study documentation to address customer issues. • Working on process improvements for systems. • Distributing and tracking study equipment • Creating, distributing, and analyzing reports to provide insights that will enhance the site / customer experience and data collection quality. • Appropriately setting and fulfilling customer expectations • Identify potential study risks and mitigations and escalate as appropriate. • Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations. • Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations. • Engage in troubleshooting activities to resolve site issues as related to Clario products, solutions and/or devices. • Directly engage with sponsors and sites to ensure excellence customer service. • Responsible for tracking defects and working across internal teams to find the root cause and drive resolution. • Support the site certification program by working directly with sites and providing consulting and training services. • Ability to configure study devices for testing and reproducing issues. • Act as product and device related technical expert with experience and knowledge regarding backend environments. • Technical Subject Matter Expert involved in the implementation of new products and product enhancements. • Ensure compliance with timely training completion/documentation • Demonstrated ability to work under pressure and meet deadlines. • Present study services at Investigator Meetings or site initiation meetings as needed • Assist with training new members of the Project Management team • Perform other duties, assignments, or special projects as time and/or circumstances necessitate

Requirements

• Bachelor’s degree and/or proven demonstrated Project Management skills or experience within the industry, including expertise in primary service line and/or support of studies in multiple service lines • PMP Certification preferred • 3-5 years of experience in project management with an emphasis in the pharmaceutical field (or related industry experience) • Highly knowledgeable in primary service line • Highly proficient in Clario products, software and devices • Excellent Customer Service and Support skills • Excellent organizational, interpersonal, time management, and prioritization skills • Excellent verbal and written communication skills, including ability to communicate effectively in English • Working knowledge of Microsoft Office products • Knowledge of the pharmaceutical drug development process • Detail oriented and demonstrated responsiveness to inquiries and requests • Valid passport and ability to travel approximately 20%

Benefits

• Competitive compensation • Medical, dental, and vision insurance beginning Day 1 of employment • Flexible work schedules • Attractive PTO plan • Remote working