Billing Specialist

2 days ago

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Bitwarden

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Bitwarden is a trusted password manager that provides secure digital solutions for individuals, families, and businesses. It offers tools for securely storing, managing, and sharing sensitive online data such as passwords, passkeys, and credit cards, utilizing zero knowledge, end-to-end encryption technology. Bitwarden's services include enterprise-level security features such as secrets management for development, DevOps, and IT teams, with additional functionalities for passwordless authentication. The platform supports cross-platform access, is open source, and adheres to strict compliance standards including GDPR, SOC 2, and HIPAA.

Password Management • Identity Management • Secret Management

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. • We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. • Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. • We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. • You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

🎯 Requirements

• A passion for helping Bitwarden users • A strong sense of empathy and the ability to advocate for others • Experience with customer service and communicating billing issues with customers and other internal departments • Understanding the sensitivity of working with confidential, billing, and accounting information • Superb organization, attention to detail, and time management skills • Excellent written and verbal communication skills • Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly • Strong work ethic • Experience multitasking in a cross-functional, fast-paced environment • Working knowledge of Google G Suite and/or Microsoft Office applications • Experience with cloud and/or web-based applications is a plus • Experience working with Stripe is a plus • Experience in retail or other fast-paced customer facing environments is a plus

🏖️ Benefits

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. • Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. • We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. • Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.