EducationLinks Product Manager - Knowledge Management Lead

August 27

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Digital Marketing and Outreach • Social Media Strategy • Web Design & Development • Design - Creative and Interactive • Online Training Design & Development

201 - 500

Description

• Lead the EducationLinks sub-workstream as outlined in the DEVELOP work plan. • Serve as the primary point of contact for USAID clients and subject-matter experts (SMEs) for EducationLinks. • Serve as the Product Manager for and lead the supporting team, including Front- and Backend Developers, a Content Manager, a UX Designer, a Data and Analytics Specialist, an Agile Project Manager, and potentially others, including Cloud Infrastructure and Digital Accessibility specialists. • Coordinate and ensure linkages with other KM sub-workstreams, including KM Strategic Planning, Content Optimization, and KM Content Development. • Lead the strategic visioning, including scoping conversations with USAID clients to identify priority short-term and long-term improvements to the site. • Ensure that EducationLinks first and foremost functions as a knowledge-sharing, communication, and engagement tool by incorporating principles and best practices for KM into ongoing management and long-term visioning.

Requirements

• Master’s degree in technology-related field or MBA with a minimum of 10 years of experience managing technology projects required • Demonstrated experience in managing successful IT systems, experience leading the design, development, implementation, and evaluation of automated information systems to enable major performance enhancements, as well as experience leading cross-functional digital delivery teams for government agencies or initiatives. • Ability to obtain and maintain a Secret Clearance is required. • Exceptional consulting, stakeholder engagement, and client relationship building and management skills. • Ability to communicate system and application capabilities through a product lens using plain language. • Proficiency in understanding technical challenges and making informed trade-offs with teams and stakeholders. • Demonstrated understanding of human-centered design (HCD) strategies, methods, and approaches, including how content strategy fits with and elevates UX and product design deliverables and solutions for clients. • Demonstrated experience leveraging KM principles and best practices for knowledge sharing platforms. • Expert skills with Drupal 10. • Understanding of web accessibility requirements for government agencies, particularly Section 508 compliance. • Track record of successful consultation and collaboration skills, including facilitating meetings and workshops with cross-functional project teams. • Excellent verbal and written communication skills.