Senior Content Designer

February 28

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Bixal

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Bixal is a mission-driven consulting company dedicated to working alongside governments and organizations to enhance service delivery and community experience. Utilizing evidence-based knowledge and technology, Bixal empowers its clients to fulfill their missions more effectively by fostering a culture of learning and continuous improvement. As a diverse team of innovators and strategists, Bixal is committed to driving equity and global social good through human-centered and digital solutions. The company integrates advanced data, content, technology, and processes to provide holistic solutions that optimize knowledge and promote learning. Bixal collaborates with leading government agencies and organizations such as the Department of Health and Human Services and the United States Agency for International Development to implement client-centered solutions that achieve transformation and effectiveness.

Digital Marketing and Outreach • Social Media Strategy • Web Design & Development • Design - Creative and Interactive • Online Training Design & Development

201 - 500 employees

🏛️ Government

📋 Description

• Bixal has an exciting opportunity to accelerate digital transformation in the federal government and enhance the quality of service delivery to the public. • Collaborating directly with our federal partner, you’ll harness relevant expertise and innovative strategies to drive large-scale enterprise transformation and create customer-centric experiences. • As a Sr. Content Designer, you will apply human-centered design principles to develop content strategies and implement methods and practices to help client agencies solve business problems, better engage with customers, increase audience reach, and engender customer trust and confidence. • This role is involved throughout the lifecycle of a project, owning the entirety of the content strategy, planning, execution, and evidenced-based optimizations to drive engagement across products. • This is a full-time position contingent on contract award by our client, with a defined performance period of up to one year, with potential for follow on work. • This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. • While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. • At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

🎯 Requirements

• 4+ years of relevant experience • Proven experience developing and implementing content strategies for large websites and digital products • Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions. • A portfolio of work demonstrating a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing). • Experience working with Agile development teams. • Demonstrated experience working within cross-functional digital teams • Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams. • Excellent verbal and written communication skills. • Experience in writing, revising, sourcing, and aggregating content. • Experience using voice of the customer data and analytics to support content strategy. • An understanding of plain language guidelines and accessibility standards (Section 508, WCAG). • Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions. • Ability to obtain and maintain a Public Trust clearance.

🏖️ Benefits

• Flex hours • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability and life insurance • Commuter benefits • Generous PTO • 11 Paid holidays • Professional development opportunities