IT Support Analyst

February 22

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BLACKCLOAK

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BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

cybersecurity • privacy • high net worth • corporate executives • private wealth

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

📋 Description

• BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. • We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. • As IT Support Analyst, you will serve as the first point of contact for BlackCloak’s internal IT Help Desk, providing responsive and resourceful support while escalating issues to appropriate stakeholders when needed. • You will work with the Information Security team to create and update documentation and participate in compliance efforts. • The ideal candidate is detail oriented, enjoys troubleshooting, and wants to level up their IT skills.

🎯 Requirements

• 2-4 years of college coursework in a relevant field or equivalent work experience. • 2-4 years of experience in an IT-related role. • Hands-on experience managing Apple macOS endpoints in an enterprise or corporate environment. • Strong troubleshooting skills, with the ability to take detailed notes, isolate issues, and leverage both experience and resourcefulness to find solutions. • Experience managing multiple operating systems, including Linux, macOS, Windows, iOS, and Android. • Proficiency with Endpoint Management and MDM solutions such as Jamf or WorkspaceOne, including deploying configuration profiles and Group Policy Objects (GPOs). • A keen eye for detail, a passion for technology, and a natural curiosity for staying up to date with advancements. • Adaptability and the ability to pivot seamlessly between tasks in a fast-paced environment.

🏖️ Benefits

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend