Onboarding Specialist - Compressed Schedule

6 days ago

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BLACKCLOAK

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BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

cybersecurity • privacy • high net worth • corporate executives • private wealth

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

📋 Description

• BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. • We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. • BlackCloak is looking for a dynamic individual with customer support or IT help desk experience to join our team. • The Onboarding Specialist I role is an entry-level, client-facing role that is integral in establishing and maintaining relationships with our clients through their onboarding process. • You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. • You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak. • The ideal candidate has a background in customer and technical support with a working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows) and exhibits a passion for delivering outstanding and memorable experiences and delighting clients. • If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this is a great entry-level position to get you started. • The growth opportunity for this role is the potential to transition into cybersecurity or client success roles.

🎯 Requirements

• 1+ years of experience in a Customer Success or IT help desk role is a plus • Experience working with executive level clients is a plus • 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus • CompTIA Security+ or similar security experience is a plus • Privacy certification or similar privacy or identity theft experience a plus • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Ability to work under pressure, organize and prioritize responsibilities • Ability to work in a remote environment with a high degree autonomy • Attention to detail and accuracy is a must • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email • Willingness to travel in limited circumstances

🏖️ Benefits

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend