Solutions Architect

February 1

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Blink - The Frontline Experts

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Blink - The Frontline Experts is a leading provider of mobile-first employee experience platforms designed to enhance employee communications, engagement, and intelligence. The platform connects organizations digitally by offering secure internal communications, streamlined digital access, and robust employee analytics. Recognized by Gartner Peer Insights for excellence in employee communications, Blink serves various industries including healthcare, transit, manufacturing, and retail, among others. Their tools help companies improve employee engagement, retention, and overall productivity by providing a unified system for internal communications and collaboration.

productivity • Internal Communications • employee engagement • digital workplace • employee motivation

51 - 200 employees

Founded 2019

☁️ SaaS

🏢 Enterprise

👥 HR Tech

📋 Description

•Blink has been at the forefront of two significant workplace evolutions - the transformation of the intranet from a static document repository to a dynamic digital workplace; and the recognition of how important it is to include the entire workforce when prioritising the employee connected experience. •As an innovator in this space, Blink provides a personalised and intuitive user interface, social and collaboration capabilities, and integration with other workplace tools and systems to drive a simple, holistic user experience aligned to an employee’s role, location, language, tenure, etc. •And, because we capture deep user interaction data across all areas of the platform, Blink is able to provide unprecedented insights into employee sentiment and behaviour that allow organisations to be proactive in managing attrition, driving best practices, and have a better understanding of how/when/where communications and engagement are having an impact. •You’ll be working hand-in-hand with our passionate Solutions Consulting and Engineering teams, understanding customer requirements and delivering smart and innovative solutions that solve their business pain points. •In this position, your stakeholders will be both external - working with our prospects and customers, and internal - interfacing with our engineering team to help scope customer-led development and integrations. •Responsibilities include: •Partner with the sales and solutions consulting teams to deliver impactful presentations to prospective customers. •Act as primary point person for articulating the authentication and integration capabilities of the platform. •Respond to technical portion of RFPs •Create assets to scale our ability to articulate our architecture and integration capabilities •Identify innovative solutions to solve new problems and help build on our vision for the future of work. •Develop public-facing API endpoints, SDKs, documentation, examples, and tutorials to help our clients deliver their own solutions •Build self-service experiences for integration setup & configuration •Drive and review software architectural design

🎯 Requirements

•Broad knowledge of the enterprise application landscape •Experience in dealing with customer stakeholders, both technical and non technical •A passion to serve the customer, which has played out in some customer-facing role like consulting or support, ideally solutions engineering. •An ability to quickly communicate complex ideas around a technical topic with little to no preparation •Proven ability to design, implement and document flexible and stable APIs •Experience developing customer facing technical artifacts using tools like Miro or Lucid. •Experience with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP) •Hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications would be preferred. •An understanding of core security concerns within a typical application. (password hashing, SSL/TLS, encryption at rest, XSS, XSRF) •You are an elite communicator. •Solution-obsessed, looking to help people and customers in finding solutions to their problems •Confident dispensing knowledge to a highly skilled and experienced audience. •Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred. •An eye for scale, building solutions that will work in the medium -long term, as well as today

🏖️ Benefits

•A generous base salary •Equity allocations with significant upside potential •Simple, transparent and generous bonus plan •401(k) to help you save for a bright future •Private health insurance- with medical, dental and vision coverage •Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.