Customer Success Manager

February 14

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Blinkist

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Blinkist is an app that offers summaries of best-selling non-fiction books and podcasts, allowing users to learn key ideas in just 15 minutes. The platform is designed to boost personal growth by providing insights across diverse topics, such as business, psychology, science, and personal development. Available on iOS, Android, and desktop, Blinkist is ideal for those looking to learn on-the-go, with options to read, listen, or save content offline. With over 7,500 titles and a range of expert-led guides, Blinkist serves individuals who want to expand their knowledge efficiently and effectively.

Mobile publishing • Mobile Apps • E-Learning • Writing and Editing • Broadcast Media

51 - 200 employees

📚 Education

⚡ Productivity

👥 B2C

📋 Description

• Blinkist connects people with powerful ideas from leading authors and experts to broaden perspectives, gain knowledge, and spark understanding in all areas of their life, both personal and professional. • Used by over 28 million people worldwide, Blinkist distills the key ideas from the most relevant, impactful books and podcasts. • Together with Go1, our parent brand, we’re on a mission to reach one billion learners as we unlock positive potential through a love of learning. • Blinkist’s B2B team is in an exciting phase of growth as we reboot our B2B business. • We are in a fast paced, hyper growth stage where we have ambitious expansion plans. • Interested in joining our purpose-driven sales team and helping people discover powerful ideas?

🎯 Requirements

• Experience: At least 3+ years of experience in customer success roles within SaaS or digital content environments, with a proven track record of solving complex customer challenges. • Communication Skills: Excellent written and oral communication skills, with the ability to engage effectively with all organizational levels. • Industry Knowledge: Experience working with Learning & Development or Talent Development teams is desirable, providing insights into their unique challenges and how Blinkist can support their objectives. • Problem Solver: Creative and driven, with a proactive approach to identifying opportunities for growth and improvement within customer accounts. • Collaborative Team Player: Strong ability to work cross-functionally, facilitating workshops and collaborating with partners to deliver exceptional customer experiences.

🏖️ Benefits

• 30 PTO days + Wellbeing days + Learning days • Flexible approach to work • Monthly work-from-home or transport reimbursement • One time work from home office set up budget • Employee Stock Option Plan • Unlimited access to the Go1 Learning Hub and Blinkist app • Professional development fund • Volunteer leave to give back to the community • Family planning & parental leave, plus support for parents returning to work • Wellness initiatives and an Employee Assistance Program