Field Service Engineer - Traveler

2 days ago

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Block Imaging

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imaging equipment • mri machines • ct scanner • x-ray equipment • c-arm

201 - 500

Description

• Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment. • Primarily service medical imaging equipment focused within primary hospital networks. • Service medical imaging equipment for parts and service accounts for local area/region as needed. • To assure that imaging systems are fully calibrated and functioning to OEM performance levels. • To assure the needs of customers are being met and the system is operating based upon their needs. • To move the company forward in engineering competency. • To represent the company in a manner that shows the user, confidence, knowledge, and courtesy. • Evaluate the equipment, troubleshoot and complete PMs, installations and all related tasks to independently diagnose and resolve electronic, mechanical, and network problems on medical equipment. • Calibrate and troubleshoot for computer systems on the equipment according to OEM specifications. • Continual expansion of knowledge base in the repair and installation of equipment. • Provide advanced-level diagnosis and repair of imaging systems. • Support management through project feedback and communication of issues and opportunities. • Be available to handle technical issues and questions. • Document processes created and educate end users. • Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site. • This position will primarily involve serving customer sites in a specific hospital network or defined area/region; flexibility to travel as required. • This role will require travel within the Northeast region of the US, primarily within NY, CT and RI; up to 100% travel. • Other duties as assigned.

Requirements

• B.S. degree in Engineering or equivalent preferred. • 3-7 years’ experience in medical imaging engineering or equivalent preferred. • Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner. • Mechanical aptitude and desire to solve problems using initiative and critical thinking skills. • Ability to work on concurrent projects and ensure timelines are met. • Capable of building positive working relationships with team members, customers and vendors. • Ability to be flexible and resolve situations with confidence and mature leadership. • Solution-oriented professional who treats others with dignity and respect. • Team player who will foster communication among teams and share success. • Hold self to a high standard while ensuring projects are completed on time. • Experience in delivering and demanding a high level of customer service. • Thorough knowledge of safety regulations. • Exceptional written and verbal communication skills including listening. • Proficient in Excel, Word, Outlook, keyboarding, and internet research.