Blockskye
Blockskye is a cutting-edge corporate travel technology platform that revolutionizes how businesses book, pay, and track their travel expenses. By eliminating unnecessary intermediaries and leveraging blockchain technology, Blockskye provides transparency and efficiency, resulting in significant cost savings for organizations. The platform is designed to simplify complex travel management processes, ensuring that companies can prioritize their suppliers and streamline their payment systems.
Enterprise Procurement • Corporate Travel • Payments and Expense • Settlement
Customer Care Representative
March 28
Blockskye
Blockskye is a cutting-edge corporate travel technology platform that revolutionizes how businesses book, pay, and track their travel expenses. By eliminating unnecessary intermediaries and leveraging blockchain technology, Blockskye provides transparency and efficiency, resulting in significant cost savings for organizations. The platform is designed to simplify complex travel management processes, ensuring that companies can prioritize their suppliers and streamline their payment systems.
Enterprise Procurement • Corporate Travel • Payments and Expense • Settlement
📋 Description
• Customer Care Representative – Empower the Future of Travel with Blockskye • Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. • Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met. • Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed. • Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement. • Provide monthly trend analyses for internal coaching and training opportunities. • Provide quarterly trend analyses to support client communications and supplier opportunities. • Build meaningful relationships with our customers and supplier partners. • Use CRM software such as Salesforce to track customer interactions, manage relationships, and optimize service delivery.
🎯 Requirements
• 3+ years of experience working with customers in the travel industry • Exceptional oral and written communication skills • Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations • Strong problem solving, decision making and time management skills • Ability to work independently while prioritizing multiple tasks in a dynamic environment • Solid analytical skills with attention to detail and accuracy • Team player with a proactive approach to collaboration and knowledge sharing • Experience with Salesforce or other CRM software • Intermediate to advanced proficiency in Google Sheets or Microsoft Excel
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