Customer Service Representative

March 28

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Nexis Builds

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Nexis Builds is a trusted partner in civil, structural, and environmental engineering, specializing in innovative and sustainable engineering solutions. With a dedicated team of seasoned professionals, Nexis Builds aims to deliver excellence and exceed client expectations while fostering a culture of quality, safety, and continuous improvement. The firm serves a diverse range of industries, including residential and commercial development, government, and industrial sectors.

51 - 200 employees

📋 Description

• Be the Voice of Nexis Builds • First impression clients have of our company, communication skills must be top-notch. • Handle Inquiries Efficiently • Answer calls, emails, and live chat messages, ensuring quick responses. • Resolve Issues Proactively • Troubleshoot concerns, coordinate solutions, and ensure customer satisfaction. • Build and Maintain Relationships • Foster strong connections with clients and partners. • Process Orders and Service Requests • Handle order placements and project inquiries accurately. • Stay Organized and Detail-Oriented • Keep detailed records of customer interactions in our CRM system. • Collaborate with Teams • Work closely with project managers and engineers. • Identify Opportunities for Improvement • Gather customer insights and recommend process enhancements. • Educate Customers • Provide essential information about services and project updates. • Maintain a Positive and Professional Demeanor • Represent Nexis Builds with enthusiasm and professionalism.

🎯 Requirements

• Exceptional Communication Skills • Clear, friendly, and professional verbal and written communication skills. • Customer-Focused Mindset • Passion for helping people and ensuring customer satisfaction. • Problem-Solving Ability • Quick thinking and ability to resolve customer issues efficiently. • Organizational Skills • Ability to handle multiple tasks and maintain accuracy under pressure. • Tech-Savvy • Comfortable using CRM software and Microsoft Office Suite. • Attention to Detail • Accuracy in data entry and maintaining client records. • Team Player • Ability to contribute to a positive work environment. • Experience in Customer Service • Prior experience in customer service, administrative, or call center role preferred. • Construction/Engineering Industry Experience • Familiarity with civil engineering, construction or infrastructure services is a plus.

🏖️ Benefits

• Competitive Salary & Benefits • Comprehensive benefits package including health insurance, retirement plans, and paid time off. • Career Growth & Development • Training, mentorship, and opportunities for advancement. • Supportive Team Environment • Dynamic and collaborative atmosphere with a value for contributions. • Work-Life Balance • Environment for professional and personal thriving.