Account Manager - Eastern US

February 21

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+13 more states

🦌 Connecticut – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Bloomsbury USA

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Bloomsbury Publishing Inc. is a subsidiary of Bloomsbury Publishing PLC of the United Kingdom. Launched in 1998, Bloomsbury USA is a publisher of high quality fiction, non-fiction and academic titles. Originally established as a publisher of adult books, in 2001 Bloomsbury USA expanded with the creation of Bloomsbury Children’s USA, and later enlarged our trade reach with the acquisition of the adult and children’s divisions of Walker Books in 2004. To broaden the scope of our business, Bloomsbury stepped into the Academic and Professional market via the acquisitions of Continuum International Publishing Group in 2011 and Fairchild Books in 2012. Bloomsbury also created an increased presence in Special Interests Publishing with the acquisitions of Conway Publishing in 2014 and Osprey Publishing in 2015. Most recently, Bloomsbury launched its Digital Resources division in 2017, providing scholarly content in Humanities and Social Sciences as well as Bloomsbury’s award-winning Fashion Central and Drama Online.

51 - 200 employees

📋 Description

• Reporting to the US Sales Manager, the Account Manager will drive sales of online products and e-books within their territory • Prospect for new customers, achieve sales targets, and collaborate with other sales team members • Responsible for triaging and troubleshooting any customer access issues, submitting orders to Customer Service to process • Maintaining accurate contact, logistical and liaison information for each account • Identifying potential high-value and multi-year deals with new and existing customers • Scheduling and attending site visits and periodic virtual or in-person meetings with customers • Attending industry conferences when necessary • Meet/exceed sales targets as set by management • Effectively manage a portfolio of accounts, developing positive relationships with clients and act as their first point of contact • Generate new business using existing customer base in CRM as well as building the customer base • Help provide solutions to customer issues in a timely manner and liaise with customer support as needed • Provide timely feedback on the status of accounts and transactions, as well as MTD and YTD sales, sales pipeline, and opportunities • Set and track sales targets by account, aligned with company objectives, and monitor sales metrics and key performance indicators • Suggest actions to improve sales performance and identify opportunities for growth • Conduct site visits within assigned sales territory and represent Bloomsbury Digital Resources at relevant academic/library conferences • Consistently improve product knowledge through training on key products both as a participant and lead presenter • Work closely with other internal departments on development and implementation of strategies in relevant sales areas including usage, pricing, and campaign planning

🎯 Requirements

• College Degree required • 2-5 years’ experience in selling to institutional market and quantifiable success as a sales account manager • A publishing or electronic resources background • Experience selling to libraries directly and an extensive set of contacts highly desirable • Hands on experience in sales and an ability to deliver excellent customer experience • Knowledge of SalesForce.com preferred and MS Office (MS Excel in particular) • Experience with client services/third party sales • Excellent communication and negotiation skills • Experience in assigned territory a plus • Entrepreneurial attitude with a focus on problem-solving • Ability to travel up to 25% of the year

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • 401(k) • Paid parental leave • Hybrid Work Schedule