Senior Technical Account Manager

11 hours ago

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Blue Mantis

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Blue Mantis is a technology solutions provider that specializes in optimizing IT environments for cost, efficiency, and security. They offer a range of managed services including cybersecurity, cloud solutions, and networking, designed to enhance productivity and support diverse industries such as finance, healthcare, and manufacturing. With a focus on innovation and tailored strategies, Blue Mantis supports businesses in navigating digital transformations and securing their IT infrastructure.

Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services

201 - 500 employees

🔒 Cybersecurity

📋 Description

• We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. • This role is primarily responsible for serving as the technical liaison and trusted advisor to high-value clients. • Providing hands-on support across Citrix, virtualization, storage, and networking for a select few customers. • The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.

🎯 Requirements

• Experience working with VMware, Cisco UCS, and enterprise storage solutions, with ability to support and troubleshoot as needed. • Experience with Citrix platforms: Citrix Cloud, DaaS, XenApp/XenDesktop, NetScaler, WEM, SD-WAN. • Familiarity with enterprise networking, load balancing, and firewall concepts. • Proven success in a Technical Account Manager or customer-facing engineering role. • Solid grasp of ITIL processes with the ability to lead incident, change, and problem management for enterprise clients. • Capable of interpreting system metrics and translating them into meaningful, business-aligned actions. • Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions. • Strong presentation and documentation abilities. • Highly self-motivated, organized, and comfortable working both independently and collaboratively. • Certifications such as Citrix Certified Professional/Expert (CCP/CCE), VMware Certified Professional (VCP), Cisco UCS, or Pure Storage certifications. • Understanding of hybrid and multi-cloud environments. • Scripting/automation familiarity (e.g., PowerShell, Citrix SDKs, Ansible).

🏖️ Benefits

• Job Benefits