Senior Technical Account Manager

April 10

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $165k - $210k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Kasada

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Kasada is a security company specializing in protecting digital experiences from automated threats and online fraud. Their solutions focus on preventing bot attacks and safeguarding platforms without causing disruptions for real users. Kasada’s defense mechanisms adapt quickly to evolving threats, making them difficult to evade. They provide invisible protection for websites, mobile applications, and APIs, and emphasize ease of use by minimizing management overhead for their clients. Kasada’s technology aims to increase business efficiency by eliminating fake traffic, thereby reducing latency, downtime, and operational costs. Their approach focuses on understanding the adversaries to build resilient defenses against automated attacks.

Web Security • Automated Attack Mitigation • Bot Mitigation • Application Security • API Security

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

💰 $23M Series C on 2021-12

📋 Description

• Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. • Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. • Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages. • We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally. • We're looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

🎯 Requirements

• Successfully lead and managed Enterprise customer engagements to completion and customer satisfaction, with a real passion for working directly with customers, bonus if those customers were large and complex! • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems • Exceptional verbal and written organizational, presentation, and communication skills, with a strong degree of empathy for the customer experience, and ability to “speak customer” • Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative. • Proficiency in at least one programming language; ideally JavaScript/Typescript • Absolute understanding of how the DNS works • Basic understanding of MacOS and Unix Terminal commands • Knowledge or experience in using and troubleshooting issues with CDNs like Cloudfront/Akamai/Section.io… • Past experience with cloud providers, preferably AWS • Data driven with strong experience working with data analytics tools such as Splunk, Tableau or PowerBI • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment • Competitor & competitor aware. Proficient at explaining strengths & vulnerabilities • A team player with strong interpersonal skills and the ability to effectively operate with a wide variety of people and roles • Willingness to travel periodically based on customer and business need

🏖️ Benefits

• A stake in Kasada’s global success with equity/stock options • Flexible working hours and arrangements - Create a schedule that suits you • Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave. • Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones • Birthday leave • Wellness leave • An action packed calendar of fun in-person and virtual events